British Airways has invested some $135 million into improving punctuality in order to reduce flight delays. The airline’s playbook for prepping each flight is called the Precision Time Schedule and involves a fleet of teams, from cargo and baggage to cleaning and catering. Behind BA’s new punctuality records lies a suite of AI tools and high-tech operations centers.

WSJ explores the logistics behind the vital aircraft turnaround.

Chapters:
0:00 The aircraft turnaround
0:59 The process after landing
4:00 The process before taking off
5:11 New operations centers
6:42 New AI tools

Booked
Your trip may be booked, but there are hundreds of people and processes that help you travel to where you need to go. From airport logistics to cruise ship procedures, WSJ’s Booked peels back the curtain on the travel industry, guiding viewers behind-the-scenes through the lens of industry experts.

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